Shipping policy

Shipping policy

Thank you for shopping with Queen Tee. Here is what to expect while your order is prepared and delivered.

Order processing

Processing is the time needed to prepare your items before shipment. It is separate from the time your package spends in transit. Our usual processing time is 5-7 business days. Product-specific processing exceptions: any custom, group or specialty Items in the same order may have different preparation times.

Domestic delivery

We offer shipping within the United States. Review checkout for the delivery options and shipping charges available for your items and address. Domestic delivery estimates: delivery charges vary based on carrier, delivery address, fulfillment site, and size and weight of the package,

International delivery

We offer international shipping to supported destinations. Available options and charges depend on your items and delivery address. Review the options shown at checkout before placing your order.

Order tracking

Once your order ships, we will email shipping details and tracking information when supported by the shipping method. Tracking may take time to update after a shipment is prepared. If you cannot find your shipping notification or need help with an update, contact us with your order number.

Address changes

Please check your shipping address before placing your order. If you notice an error, contact us as soon as possible with your order number and the corrected address. We will check whether a change is still possible. Changes may not be possible once an order is being prepared or has shipped.

Delays and delivery concerns

Delivery estimates are not guaranteed arrival dates. Processing delays, carrier disruptions, weather, holidays, and customs clearance can affect delivery. If your order is taking longer than expected, tracking stops updating, or a package is marked delivered but cannot be found, contact us with your order number and tracking details. We will review the issue and explain the next steps. If we learn of a delay or change affecting your order, we will contact you using the details provided at checkout.

Split shipments

Your order may arrive in separate packages when items are prepared or shipped separately. Packages may leave at different times and arrive on different days. Each shipment may have separate tracking information when available. If only part of your order has arrived, check your shipping notifications for other packages or contact us for help.

Customer support

For shipping questions, email g.bailey@yocamatsuventures.com or use the details in our contact information policy. Include your order number, the name or email used at checkout, and a short description of the issue. Include tracking details and photos of damaged items or packaging when relevant. Support hours and expected response time: we do our best ti get back to you the same day. As we are also a traveling company we are usually on the road which could delay our response slightly,

Returns and refunds

Please refer to our existing Refund Policy for return and refund information. This shipping policy does not change that policy.